treated unfairly

Good day

I am very irate at the service I have received from Cell C after 15yrs of being a loyal customer I have asked for my contract to be cancelled but my number to be placed on prepaid and the below occurred 1. Line terminated for 5days 2. I have made several calls to Cell C trying to get the line reinstated and still no success 3. I have also been asked to go into a Cell C store where I will find help and at the store they phone the call centre and I wait with no help or query being resolved 4. Today I waited 40 minutes on the line to get through the legal department and only to find out they cannot help 5. I have been transferred to a pre legal department and they cannot help or is this a department as I was put through to customer care

Can you consider the following by putting yourself in my shoes 1. 5 days no phone as a family man that travels daily with 2 kids 2. I was not at fault but have to be placed at risk due to mistakes from Cell C 3. After 15yrs with you is this how a customer should be treated 4. I have to do all the running around to fix up your mistake while you delegate to me 5. Have I been treated fairly - TCF