TREATED LIKE AN ANIMAL

I called on Monday 27 September 2021 after losing my phone, Busisiwe assisted with an over 10 minute call, showed no sympathy, attitude for days and acted as if she is doing me favors with taking my call. She further informed that I need to wait 24 hours. I followed up on the 30th September 2021, agent was no clear but with attitude dropped the call on me after spending 5 minutes explaining my frustration. I called again and spoke with Dennis, Still waiting to be assisted as there is no sense of urgency and advised with attitude that the turnaround is 48 working hours. I will need to follow up on Tuesday if there is not response. WHAT ****ERY IS THIS??? NO ONE SHOWED SYMPATHY INSTEAD THEY WILL COST ME MY PHONE AS THIS IS DELAYING ME PROCCESSING A CLAIM WITH MY INSURANCE. I HONESTLY DON'T KNOW IF WE ARE REGARDED AS CLIENTS OR ANIMALS AT THIS STAGE