TREATED LIKE A DOG :-(

<p>I posted a complaint earlier this month regarding a Cell C vendor sending me a phone contrary to the one I contracted for. A Cell C agent contacted me and after investigation confirmed that this was the case and said that I could go to a cell c store or have couriers collect the phone. I opted to take it to a store so I could ensure my phone was returned and that I could speedily get the phone I contracted for as I had been paying since April for the contracted phone and NOT the one I received. I went to Kenilworth store and spoke to Saadiquah a floor consultant and advised her of my problem. She basically said that the fact that Cell Direct sent me the wrong phone was NOT their problem and that “head office **** to me” and that they cannot return my phone OR assist me.” I got rather irate as I had come all the way from home to sort this out. I was told that “head office is not open Saturdays and that I must NOT disturb other customers around me!” I asked for the manager Wendy and she too refused to assist and put me through to Cell Direct and the agent on the other side told me to log a complaint and even called me by the incorrect name. The thing, is… I had already logged a complaint? After 30 minutes of being humiliated and not assisted, I left to go to Claremont Store. The manager there said she would try to help but then moved on to help other customers and left me standing. Another customer with the same problem walked in but new one of the consultants and they assisted her immediately while I was standing there by doing a contract swop. I was still left standing and after 20 minutes concluded that NOBODY AT CELL C WANTS TO ASSIST AND LEFT. DISGUSTING. I DEFINITELY WANT THE DETAILS OF THE OMBUD!</p>