1 reviews | Active since Oct 2019
Trash service
I’m so beyond dissapointed with the service that I received from cell c call centre,I called cell C and spoke to a lady by the Name of millicent I explained to her that I have a contract with cell c and the contract consist of two samsung phones and it came with 1 cell c simcard,on the other phone i’m using a cell c sim card and both phones are insured,so the prepaid one got ****** I want to blacklist it and claim for insurence,when I receive the blacklist sms it shows that the she blacklisted the main number and when I called they told me to fill a form and report to the police station for them to unblacklist,how is that my fault why should I be running around and how am I going to report the ****** phone because they blacklisted the wrong one,cell c staff are so *********** and dont account to their mistakes,they treat their clients like trash
Thank you for reaching out and sharing your experience with us.
We sincerely apologize for the frustration and inconvenience caused by this situation.
To assist you further, we will escalate your case to the relevant team for immediate attention and resolution. However, we noticed that the ID number you provided is not showing in our system. Kindly provide us with the correct ID number so that we can proceed with your request as quickly as possible.
Cell C | CW
Thank you for reaching out and sharing your experience with us.
We sincerely apologize for the frustration and inconvenience caused by this situation.
To assist you further, we will escalate your case to the relevant team for immediate attention and resolution. However, we noticed that the ID number you provided is not showing in our system. Kindly provide us with the correct ID number so that we can proceed with your request as quickly as possible.
Cell C | CW
I'm still being dragged back and forth between Cell C and their insurance, Every time I call I receive new and different information from different consultants, I got the case number at the police station, now it seems like I should go back again to the police station and at this point I don't know which device was blacklisted and I'm claiming that phone because a child is using it for educational purpose, I'm being transferred from contract to prepaid everyday with no solution, but at the end of the month cell c will expect payment for services that they are not rendering.I clearly told the first person that I spoke to on the 23 that she should blacklist the light blue A25 IMEI *** CELL NO ***, ONE THING ABOUT CELL C CONSULTANTS THEY DON'T LISTEN TO QUERIES THEY JUST WANT TO DO WHAT THEY THINK THEY KNOW AND THEY ARE COSTING CLIENTS.
I'm still being dragged back and forth between Cell C and their insurance, Every time I call I receive new and different information from different consultants, I got the case number at the police station, now it seems like I should go back again to the police station and at this point I don't know which device was blacklisted and I'm claiming that phone because a child is using it for educational purpose, I'm being transferred from contract to prepaid everyday with no solution, but at the end of the month cell c will expect payment for services that they are not rendering.I clearly told the first person that I spoke to on the 23 that she should blacklist the light blue A25 IMEI *** CELL NO ***, ONE THING ABOUT CELL C CONSULTANTS THEY DON'T LISTEN TO QUERIES THEY JUST WANT TO DO WHAT THEY THINK THEY KNOW AND THEY ARE COSTING CLIENTS.
Sydwell Managed to call and Assisted me with the New ITC number, I will send it to the Insurance Company. Thanks
Sydwell Managed to call and Assisted me with the New ITC number, I will send it to the Insurance Company. Thanks