RM
Refs M

1 reviews | Active since Apr 2019

02 Jul 2022, 20:16

Trash cell c service for contract users!!!!

Cell c is trash! My contract got cancelled without me being informed.

I’ve been in contact with the cellc customer care line on a monthly basis making payment arrangements which was accepted, I don’t know why my line was cancelled.

I called customer care line with one of their consultants number at their branch who initially didn’t want to assist me, only to find out CELLC C hasn’t made any payment allocation to my account.

I was told they don’t know how they will give me feedback because I don’t have an alternative line.

They refused to contact me via email even though I explained I don’t have an alternative number, this is a ****en inconvenience my work is affect because of cell c incompetence.

Don’t take a contract with cell c it’s trash, you will lose your job like me because of them.

Right now I don’t have a phone dont know they intend to fix this **** mess if they don’t want to contact me via email!!!!!!!

0
Replies (5)
RM
Refs M's update03 Jul 2022, 14:11
Reviewer Update
Hi

Like I mentioned on my review, I don’t have an alternative number I’m available on email.


RM
Refs M's update03 Jul 2022, 15:52
Reviewer Update
I’ve sent the pops via email to the abovementioned email address
RM
Refs M's update03 Jul 2022, 17:54
Reviewer Update
Please note I just bought a phone which is a huge inconvenience just so I can get assistance

***
Cell C
Cell C's reply03 Jul 2022, 21:34
Official
We'll be in touch. 

^MP 

RM
Refs M's update04 Jul 2022, 11:07
Reviewer Update
Hi

I’ve called your customer service line, I’m still not being assisted!!!!