TOTALLY UNACCEPTABLE SERVICE FROM CELLC CALL CENTRE - THEY EXPECT YOU TO DRIVE 200 kms TO SORT OUT A SMALL PROBLEM

I purchased R50 CellC airtime on Sunday 20 June 2021 as well as a R29 WhatsApp bundle. I used absolutely none of the R50 airtime and, by today Tuesday 22 June, the airtime has disappeared. This has happened to my son twice recently and many times in the past. My son purchased airtime and data and he had R23 airtime and by the next morning, he had no airtime. I phoned the CellC call centre today and, firstly, it is so difficult to actually get hold of the CellC call centre it is so frustrating. When I eventually got through the consultant, she told me that there was absolutely nothing that she could do to assist us and that we had to go into a CellC Store. I explained to her that our nearest CellC store is over 100 kms from us. A round trip of 200 km. The cost as per the AA rates, is R9 per kilometre in my car. Therefore CellC want me to make a R1800 trip because the CellC staff cannot assist me over the phone. Ridiculous. I asked to speak to a Senior Manager and I was told that there were no senior managers available. She said that they would only be available in the afternoon. I have had previous experience of being told that I would be called by a Senior Manager but received no return call. I then asked the consultant for the CEO’s e-mail address or phone number and was told that she did not know them or could not give them out. This is unacceptable. I then gave her the CEO's e-mail address and asked her to make a note of it. I wonder if she will continue to tell people that she does not have the e-mail address!!! This is yet another example of the way in which the CellC call centre refuse to be of assistance. I said that I insisted on speaking to a manager. I held on for +-12 minutes and was then put through to a senior Manager, who confirmed that absolutely no one at CellC can assist us and we have to go into a Cellc store. This is totally unacceptable. The CellC call centre staff make absolutely no effort to assist and I CANNOT DRIVE 200 KMS TO SORT OUT A LITTLE CELLC PROBLEM. I therefore require CellC to cancelled my last two contracts with immediate effect as your staff cannot assist us over the phone. I used to have +-six CellC contracts but due to their totally unacceptable service, I did not renew my contracts with CellC. My advice to anyone considering a CellC contract – DON’T DON’T DON’T consider it. Their service is totally unacceptable.