MS
Marc S

1 reviews | Active since Jul 2011

10 Sept 2016, 08:02

Totally ignoring my problem

<p>Sphembiso was trying to help me sort out a query I had about my account involving thousands of Rands. <br />He PROMISED me would resolve it and call me back. <br />That was more than a week ago and I've heard absolutely NOTHING from him. <br />He appears to be totally ignoring me. <br />Can someone tell what is going on with my account and sort out my problem and also what happened to the three free months I was promised!!</p>

0
Replies (3)
Cell C
Cell C's reply10 Sept 2016, 08:28
Official

Thank you for bringing this matter to our attention and we will ensure that it is sorted. Apologies for the delayed response and inconvenience caused.

We have requested one of our team members to follow up on this matter and assist.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply14 Sept 2016, 12:21
Official

Mpho has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

MS
Marc S's update14 Sept 2016, 12:39
Reviewer Update

Yes but it the problem solved?

why am I still being charged R1400 instead of R999?

where are my 3 months credit?