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Thabang S

1 reviews | Active since Apr 2018

18 Apr 2018, 19:13

Totally frustrated with cellc

Bought R50 airtime using my cellphone banking app and never recieved it, called cellc and they told me I'm on contract even though I'm a prepaid user, they then referred me to this number for assistance: ********** , first of all, this uses even more airtime, you wait in line and when i finally go assistance the person didn't log the issue so after a few days, i called to check on the issue and wasted my airtime because i had no reference number, nothing was logged...

The person logged it in and now a week later, when i call, I'm forced to wait on the line till i give up ( mpre airtime wasted) and now it's almost been 2 weeks, nothing has been done. Everyone's moving to telkom, it's cheaper and obviously more reliable now, i think I'll join them, very disappointed

0
Replies (14)
Cell C
Cell C's reply19 Apr 2018, 09:13
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply20 Apr 2018, 09:15
Official

Moses could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply20 Apr 2018, 14:01
Official

Kindly forward the required document to Moses for further assistance.

Regards

Cell C | PN

TS
Thabang S's update20 Apr 2018, 15:00
Reviewer Update
the document was sent
Cell C
Cell C's reply23 Apr 2018, 12:23
Official

Moses confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN

TS
Thabang S's update23 Apr 2018, 12:43
Reviewer Update
The solution was to refund R75 airtime 3 weeks later, to make up for R50 airtime and over 100 free minutes forfeited and over R20 airtime used trying to resolve the matter by calling the number i was initially given by the cellc customer care people.... I'm still waiting to recieve the R75
TS
Thabang S's update01 May 2018, 18:01
Reviewer Update
I'm still waiting
Cell C
Cell C's reply02 May 2018, 15:32
Official

Good afternoon Thabang

Moses is on leave, we will get someone to assist in his absence.

Regards

Cell C | PN

TS
Thabang S's update13 May 2018, 21:27
Reviewer Update
I'm being taken for a fool, and I hope people see this is how you treat your customers, . The person in place of Moses wss supposed to get back to me last Tuesday, i haven't heard any feedback from him and it's been over a month, I'm bitterly disappointed, I've been on cellc for a long time. For this to happen is really disappointing
Cell C
Cell C's reply14 May 2018, 13:05
Official

As per our system, the consultant contacted you on Saturday 05/05/18 and advised that he would provide feedback on Tuesday.

Regards

Cell C | PN

Cell C
Cell C's reply14 May 2018, 13:06
Official

As per our system, the consultant contacted you on Saturday 05/05/18 and advised that he would provide feedback on Tuesday.

Regards

Cell C | PN

TS
Thabang S's update14 May 2018, 21:37
Reviewer Update
The Tuesday being 08/05/18
TS
Thabang S's update16 May 2018, 15:23
Reviewer Update
Still nothing, are you nust not taking me seriously or is it all your customer's? But I'm done now for real, when you responded i thought things were going to work out but seems as if you either don't take me seriously, or you don't take all your customer's seriously because I've noticed I'm not the only one who complained about cellc and its customer service on hellopeter
TS
Thabang S's update19 Nov 2018, 17:07
Reviewer Update
Still waiting for matter to be resolved