Totally Disgusted

Cell C is at it again. What pathetic service. 8 am still waiting for a call from their IT dept to assist with sorting out the picket router. 3 weeks later. Now I just call in to confirm that my contract has been cancelled after telling them moths ago and reirlterating this on my calls over the past 2 months that as my contracts comes up I want it cancelled. The women now tells me the contract has not been canccelled but she will flag it now and and it will be cancelled on the 11th of Aug. I will also be debited now for it at monthend. I told her I am not paying she tells me it's my prerogative REALLY HAS THIS COMPANY NOW COME TO *****ING MONEY FROM PEOPLE BECAUSE THEIR AGENTS CANT DO YHEIR JOB. I refuse to pay them. I told them last month that I would not pay them but I did purely because of Nadine and the service she gave me by following up and going the extra mile. We'll this month it won't happen. I refuse to be shoved in a corner like a statistic and nit get satisfaction for thw money I pay them. They also never have a manager and team leader available. These people are always in meetings. Then surely cell c is short staffed and need to Hite more staff?? I cannot believe after so many years of being a loyal customer that this is the pathetic service I am receiving. I also asked the lady from the retentions dept for an email confirming that my contract will be cancelled and she says she cannot do this as they only send out an sms. What has happened to you cell c??? I WILL NOT BE PAYING YOU GUYS FOR ANY CONTRACT AT THE END OF THE MONTH. I will treat u guys exactly the way I'm being treated. And i will await being blacklisted by u guys. Then we can fight legally as I feel this is the only option I have

Regards Latiffa Syed