1 reviews | Active since Oct 2022
Total unfortunate service!!
A rating of 1 star is too much for the service I receive from Cell C. Since I've opened my account in 2005 with Cell C it has never been in arrears as since the inception of my account I had a debit order setup...(17 years people, 17 years). I'm on an unlimited pinnacle contract, since August this year I have been contacted by your Debt Collection company with the abbreviated name of SSDA.
Subsequents weeks of struggle I managed to get a clearance letter stating that my account is not in arrears which I've sent to SSDA and I requested a Cell C consultant to also forward the document on to SSDA, but to no avail, I still get called by SSDA, and every time the amount goes up.
You don't understand the absolute frustration I have, I also feel no matter what I try to do, the calls from your debt collection service will never stop!!
Cell C, please resolve this as a matter urgentcy. This has to be the poorest customer service that I have ever received...Please listen to the multiple recordings and hear the frustration of helplessness in my voice!!
I've tried all available communication channels. I've called, sent so many emails, but with no action to resolve. It absolutely baffling!!!
I expect a call from Cell C stating that they have received my complaint, and will action this accordingly until it has been resolved!!
Thank you for bringing this to our attention.
We acknowledge your feedback and apologize for the negative experience. We would like the opportunity to rectify this situation and help make it right for you.
We'll be in touch.
^SM
Best regards,
Thank you for bringing this to our attention.
We acknowledge your feedback and apologize for the negative experience. We would like the opportunity to rectify this situation and help make it right for you.
We'll be in touch.
^SM
Best regards,
Please note that I still get phoned by your debt collectio company SSDA, please resolve this matter with urgency!!
I have never been in arrears on my account, I always have a debit order setup!!!
Please note that I still get phoned by your debt collectio company SSDA, please resolve this matter with urgency!!
I have never been in arrears on my account, I always have a debit order setup!!!
Please note that I still get dialed on a daily basis by your debt collection company SSDA, please resolve this matter with urgency!! Please do something, just something, anything please!!
I have never been in arrears on my accounts as I always have a debit order setup!!!
I'm at a lost for words, spoken to soooo many people within your company, I just don't know what to do anymore!!
Feel my frustration!!! This is the worst customer service I've ever received from any company!!
Please note that I still get dialed on a daily basis by your debt collection company SSDA, please resolve this matter with urgency!! Please do something, just something, anything please!!
I have never been in arrears on my accounts as I always have a debit order setup!!!
I'm at a lost for words, spoken to soooo many people within your company, I just don't know what to do anymore!!
Feel my frustration!!! This is the worst customer service I've ever received from any company!!
Thank you for contacting Cell C.
We apologise for the late response. We had a technical glitch which has now been resolved.
Have you been assisted?
^NT
Best regards,
Thank you for contacting Cell C.
We apologise for the late response. We had a technical glitch which has now been resolved.
Have you been assisted?
^NT
Best regards,
Although I was informed by a staff member of your finance department that they took certain actions on my account to resolve the issue, but I still get harressed multiple times a day by SSDA.
This is totally unacceptable, and absolute poor customer service. Please resolve this matter with urgency!!
Although I was informed by a staff member of your finance department that they took certain actions on my account to resolve the issue, but I still get harressed multiple times a day by SSDA.
This is totally unacceptable, and absolute poor customer service. Please resolve this matter with urgency!!
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. We have referred the matter to our Collections Team to assist with your query.
We will evert back with feedback once received.
^TM
Best regards,
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. We have referred the matter to our Collections Team to assist with your query.
We will evert back with feedback once received.
^TM
Best regards,