total ******* and paying by force

<br> Subject<br> MONTH AND 10 DAYS<br> Response By E-mail (Aretha) (12/11/2015 13:04:38)<br> Dear Khumalo<br> Thank you for contacting Cell C.<br> <br> We have received your e-mail regarding handset collection and cancellation of contract.<br> <br> For immediate assistance, please contact our Sales Department by dialling 084145 and selecting option 1. The number is free if dialled from a Cell C number.<br> <br> Reference number:***<br> <br> Regards,<br> Aretha Hlako<br> Cell C Written Correspondence Department<br> Customer By Service Email (Fortunate Khumalo) (11/11/2015 15:19:10)<br> Good day<br> <br> Please look at the email thread from when it started.<br> Please note that the issue hasn't been solved.<br> <br> SOLUTION:<br> <br> *I get the agreed phone as per the upgrade offer sale.<br> *I was not notified/contacted that the phone is changing-<br> *No communication about any changes on the amount that I will be paying.<br> 084145 option 3 has been having technical issues from the time I wanted to report for the for phone to be collected back-<br> *That phone was ****** (house burglary) it wouldn't have been ****** should it be fetched or I await for the correct phone that was.agreed upon.<br> I have been billed twice for something I don't have and no reply from cellc