NM
Nthabiseng M
1 reviews | Active since Jun 2014
10 Sept 2019, 08:18
Total *******
I am not happy with the service from Cell C, i signed a data contract for R286 and i took data for R100 to be added on my account but to my surprise i'm expected to pay R532.75 even last month i paid almost the same amount. I contacted their call center and i was told i have an uncapped contract since when i don't know. I was also told that cell increased their prices in June and why does that affect me because i signed a contract with a set amount. This is the 3rd incident and regret renewing my contract with them instead of a low consuming Telkom.
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Replies (2)
Cell C's replyOfficial
10 Sept 2019, 08:34Good morning Nthabiseng
We are in receipt of your complaint and apologize for the inconvenience caused.
One of our consultants will contact you and assist.
Regards
DA
We are in receipt of your complaint and apologize for the inconvenience caused.
One of our consultants will contact you and assist.
Regards
DA
Cell C's reply10 Sept 2019, 08:34
Official
Good morning Nthabiseng
We are in receipt of your complaint and apologize for the inconvenience caused.
One of our consultants will contact you and assist.
Regards
DA
We are in receipt of your complaint and apologize for the inconvenience caused.
One of our consultants will contact you and assist.
Regards
DA
NM
Nthabiseng M's updateReviewer Update
17 Sept 2019, 08:16i was contacted by Cell on the 10th of September and i was informed that they have requested a transcript of my call and i have not been contacted but the debit order went through. This is absolute nonsense and i will not be paying the amount that is not stipulated on my contract, since i have not been informed of anything i have decided to reverse my debit orders from August until the whole matter is resolved. what makes me angry is that my colleague is experiencing the same thing and she's been told the same ******* of uncapped contract..........
NM
Nthabiseng M's update17 Sept 2019, 08:16
Reviewer Update
i was contacted by Cell on the 10th of September and i was informed that they have requested a transcript of my call and i have not been contacted but the debit order went through. This is absolute nonsense and i will not be paying the amount that is not stipulated on my contract, since i have not been informed of anything i have decided to reverse my debit orders from August until the whole matter is resolved. what makes me angry is that my colleague is experiencing the same thing and she's been told the same ******* of uncapped contract..........