Total incompetence

If I could give negative ratings Cell C would get a -100 for their customer service. I have problems connecting to the Cell C network. I have lodged multiple tickets and have lots of case numbers. I get an email to call their "Exclusive" department. I call THE NUMBER PROVIDED BY CELL C and a lady answers. I verify my identity and she says I am an "EXCLUSIVE" Customer and I must phone THE EXACT SAME NUMBER THAT I JUST PHONED! Then the line goes dead! What a joke!