Total Incompetence

I am bemused with the Caliber of *********** people Cell C employs. I went in to Cell C in November 2023, to upgrade my contract, but they could not help me, after being a loyal customer for many years. Then i requested to changed my Debit order date from the 7th to the last day of each month, where the person assisting said he can only change it to the 1st of each month, which i said was okay. When it was time for the Debit order to go off, only 1 off my 2 accounts was debited, then the same thing happened the following month. Now Cell C is constantly harrasing me for payment and when i contacted them they tell me that my account is a cash account and i must pay my account. Never have my account been a cash account and the *********** behaviour does not amuse me at all, i do not appreciate Cell C making me the bad guy while they can't step up and do their f@&*ng job. I WILL BE GOING IN TODAY AND CANCEL BOTH MY CONTRACT!!!