DP
Dee P
1 reviews | Active since Sept 2011
05 Oct 2020, 11:23
TOTAL IGNORANCE OF PHONE PROTOCOL BY BUMPTIOUS 'CUSTOMER CARE'
Imagine a Customer "Care" person who refuses to identify herself as a CELL C staff caller because I have not identified myself first - all stated in a smug, cheeky voice! Keep this up if you want to lose clients! The only thing more offensive was the "helpbot" email responses to my complaint (totally off-topic).
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
05 Oct 2020, 11:33Good day Dee
That is definitely not the type of service we aspire to provide. We will address this matter accordingly. Kindly accept our deepest apology in this regard.
^NT
That is definitely not the type of service we aspire to provide. We will address this matter accordingly. Kindly accept our deepest apology in this regard.
^NT
Cell C's reply05 Oct 2020, 11:33
Official
Good day Dee
That is definitely not the type of service we aspire to provide. We will address this matter accordingly. Kindly accept our deepest apology in this regard.
^NT
That is definitely not the type of service we aspire to provide. We will address this matter accordingly. Kindly accept our deepest apology in this regard.
^NT
DP
Dee P's updateReviewer Update
08 Oct 2020, 09:58I would like to thank CELL-C for their response - apology accepted! I also received an email in response to my complaint from Ms Theodorah Molotsi which addressed the issues involved to my satisfaction. I now consider the matter closed.
DP
Dee P's update08 Oct 2020, 09:58
Reviewer Update
I would like to thank CELL-C for their response - apology accepted! I also received an email in response to my complaint from Ms Theodorah Molotsi which addressed the issues involved to my satisfaction. I now consider the matter closed.