Total disappointment

<p>I have been a client of Cell C for over 10 years now and the past 2 years has been the worse of my experiences with them. It started with my phone having to go in for repairs, I was given a jumble of information and had to call a few times for it to be sorted and eventually it was and I was given a new phone after not have having a phone for over 2 months. my tablet is on this data deal where you get 50mb free data when you recharge with R20 or more and on more than 1 occassion I have logged calls where I did not get the "promised" free data or I have had to re-charge more than once a day and only received it once and I let that go as well because they say someone will get back to you then nobody does. In most recent activity I bought R10 airtime, transferred R8 into data which left R2 in my account but received a msg saying that an error occurred with buying data but my R8 was gone and R2 left. I called the call centre and said an app has taken the entire R10 then in less than 5 minutes later the R2 was gone, I was told someone will call me to sort it out but received a msg to say they will check my data usage at the beginning of the new month and someone will revert - NOBODY REVERTED. And I ended up dropping this as well. my cell phone contract ended 22 dec 2016 which means I am running on a month to month basis now, I want to cancel my contract as I no longer can afford to pay these premiums and they told me that it is non-negotiable and my notice period is 30 days which is a bit tight for me, I tried to explain but with no luck. How do they expect me to remember a contract I signed 10 years ago acknowledging that I understand and accept the terms the conditions? and when upgrading telephonically - how do they expect me to remember? Can Cell C not be a bit more understanding seeing I have been a loyal customer for so long and have overlooked so many issues?</p> <p>needless to say, I am very disappointed in everything Cell C.</p>