Torture service

I have never been abused and tortured so badly in my life. On the 3rd of Jan 2023 I took my device for repairs at cell c Northgate branch. I waited for communication 3 4 weeks as these people went quiet on me no update nothing. With frequent follow ups n calling n visiting the branch, they failed to help me as they claimed that their insurance company Hollard is the one holding my device n they can't do anything on their side. I called Horllard day in day out with no help. I then 8weeks after promised them to write a review on hello Peter, next morning they sent me a excess fee quote and I paid it same and sent proof of payment(15 February 2023). That was the last time I heard from them, I mean imagine the torture I'm going through for the goods and services I'm paying for monthly. My partner went to surprise me with a device he purchased from cell c Sandton city store, last week Monday. Guys we returned the phone within 7 days on that same Saturday as the CPA allows consumers to return unsatisfactory goods within 7 days. The phone had manufacturing problems camera not working properly n phone very slowly. The manager at cellc stopped taking our calls guys I mean they sent a courier to pick up the device on Tuesday n today is Friday no update nothing. We went to cell c head office coz I mean we can no longer accept such incompetency, unprofessional behavior n unsatisfactory service from cellc. I am disappointed and emotionally hurt coz the service is bad very bad and no one is willing to help us. As per the PA we allowed to return the device get a new one or cancel contract, but they are wasting time.