MK
Marilize K
1 reviews | Active since Jun 2014
01 Apr 2021, 08:06
Took our money even though we cancelled
Seriously, it's one problem after the other with Cell C. Nadia Mohamed confirmed on 9th of February 2021 that our cancellation request has been successfully processed and that it would be fully terminated on 31/03/2021. GUESS WHAT...the debit order just went off and we still have fibre. Your services are beyond useless!!! Please sort this out ASAP and refund our money!!! We want to move to another ISP and you're delaying the process now. Ticket number for cancellation: CF181198
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Replies (2)
Cell C's replyOfficial
01 Apr 2021, 14:53Hi Marilize
Thank you for contacting Cell C.
Our records show that your accounts have been cancelled.
The billing is what was due for the month, as the contract was cancelled yesterday.
Regards
^MP
Thank you for contacting Cell C.
Our records show that your accounts have been cancelled.
The billing is what was due for the month, as the contract was cancelled yesterday.
Regards
^MP
Cell C's reply01 Apr 2021, 14:53
Official
Hi Marilize
Thank you for contacting Cell C.
Our records show that your accounts have been cancelled.
The billing is what was due for the month, as the contract was cancelled yesterday.
Regards
^MP
Thank you for contacting Cell C.
Our records show that your accounts have been cancelled.
The billing is what was due for the month, as the contract was cancelled yesterday.
Regards
^MP
MK
Marilize K's updateReviewer Update
01 Apr 2021, 15:45If it is cancelled how can we still have working fibre??? We can't move to our new ISP because of you!
MK
Marilize K's update01 Apr 2021, 15:45
Reviewer Update
If it is cancelled how can we still have working fibre??? We can't move to our new ISP because of you!