VM
Verina M
1 reviews | Active since Jan 2017
30 Dec 2024, 13:02
Told in advance that you will be failed on the security questions
Who would have thought canceling a contract would be such a tedious process. My dad called cell c to cancel his and my mums contract. Only to be told at the start of the call if I hear noise I'm failing your security questionnaire. My dad was in the mall coz he went to the store and they told him to call. Now if this is not a display of poor and pathetic customer service then I don't know what is. Cell c this is why my dad wants to end a 10 year relationship with you! Customer service is atrocious!
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Cell C's replyOfficial
30 Dec 2024, 13:18Dear Verina Mohanlal,
Thank you for bringing this matter to our attention.
We sincerely regret the frustration your father experienced while trying to cancel his and your mother’s contracts. We understand how important it is for this process to be straightforward and stress-free, and we apologize for falling short of your expectations.
To resolve this matter, we have escalated the cancellation request to our team. The account holder will be contacted shortly for further assistance.
Regards,
Cell C | GN
Thank you for bringing this matter to our attention.
We sincerely regret the frustration your father experienced while trying to cancel his and your mother’s contracts. We understand how important it is for this process to be straightforward and stress-free, and we apologize for falling short of your expectations.
To resolve this matter, we have escalated the cancellation request to our team. The account holder will be contacted shortly for further assistance.
Regards,
Cell C | GN
Cell C's reply30 Dec 2024, 13:18
Official
Dear Verina Mohanlal,
Thank you for bringing this matter to our attention.
We sincerely regret the frustration your father experienced while trying to cancel his and your mother’s contracts. We understand how important it is for this process to be straightforward and stress-free, and we apologize for falling short of your expectations.
To resolve this matter, we have escalated the cancellation request to our team. The account holder will be contacted shortly for further assistance.
Regards,
Cell C | GN
Thank you for bringing this matter to our attention.
We sincerely regret the frustration your father experienced while trying to cancel his and your mother’s contracts. We understand how important it is for this process to be straightforward and stress-free, and we apologize for falling short of your expectations.
To resolve this matter, we have escalated the cancellation request to our team. The account holder will be contacted shortly for further assistance.
Regards,
Cell C | GN