1 reviews | Active since Feb 2019
To upgrade or to cancel....?
Get a call to offer me an upgrade on my current contract. I agree and they say sorry they can't go ahead with the application as 'according to them' my account is in arrears and I must phone the billing department. Billing department agrees that I owe nothing and there's nothing wrong with my account. After struggling again for days after to get someone to doe the upgrade for me, I get told the same story. I ask that they contact their billing department themselves and they will confirm nothing is owing on my account. I am promised to get a call back immediately after. Still waiting. Again. I'm actually considering cancelling my contract with Cell C as I have never gotten anything but bad service for the past 4 years.
Thank you for contacting Cell C.
We apologize sincerely for the frustration and inconvenience you have experienced with your upgrade request. We understand how important this is and are committed to resolving the issue as quickly as possible. We have logged your case for investigation and will ensure that our team contacts you promptly to address the concerns with your account and provide further assistance.
Kind regards,
Cell C | NZ
Thank you for contacting Cell C.
We apologize sincerely for the frustration and inconvenience you have experienced with your upgrade request. We understand how important this is and are committed to resolving the issue as quickly as possible. We have logged your case for investigation and will ensure that our team contacts you promptly to address the concerns with your account and provide further assistance.
Kind regards,
Cell C | NZ
Pathetic service from both parties.
Pathetic service from both parties.