To Fiber or not to fiber, Cell C

Cell C response times to their fibre support inbox is absolutely the worst I have ever experienced. Either there is no response or it takes days before anyone picks an email for support request up.

Cell C hasnot responded to my mail regarding the pathetic line speed I am experiencing where I should be on a 100mbps package. We struggle to reach even 5mbps and this line speed is totally inadequate for our requirements.

I have given Cell C till 12pm yesterday to respond to my email and predictably there has been no response. I am now taking this complaint to Hello Peter since it seems Cell C has no interest in solving my query on my upgrade completion and line instability.

Extremely disappointing customer service. Surprise surprise, my line is down again today and my line is still not upgraded to 100mbps which was confirmed as completed weeks ago!