**** TO ABOUT A CELL PHONE CONTRACT
I am extremely unhappy with Cell C i was harrassed daily for months to sign up for a cheaper contract with the same benefits but it turned out that i could not make calls after the 27th of last month and my bill increased by R500. I also sent through a cancellation within the first week and they deny receiving this but i do have proof. I have asked them to listen to the voice recordings 5 times now but they just ignore me. I feel like i am being held to ransom by the company. I do not have a cellc office as i stay in Tzaneen so it is not easy to sort out and i believe even if i do go to a cellc shop i will not receive the help i need. I just want to go back to my month to month contract paying more but not running out of airtime.
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Replies (2)
Cell C's replyOfficial
06 Mar 2026, 13:11Dear Sandy R,
Thank you for getting in touch with us.
We sincerely apologise for the frustration and inconvenience caused by this experience. We understand how concerning it must be to experience changes to your services and billing that were not expected.
Please be assured that your concerns have been noted and the matter is currently being reviewed by our support team. They will investigate the contract change, the billing query, and the cancellation request you mentioned, including the call recordings where applicable, to better understand what transpired and work towards resolving the issue.
We appreciate your patience while the investigation is underway, and the relevant team will provide feedback once the review has been completed.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We sincerely apologise for the frustration and inconvenience caused by this experience. We understand how concerning it must be to experience changes to your services and billing that were not expected.
Please be assured that your concerns have been noted and the matter is currently being reviewed by our support team. They will investigate the contract change, the billing query, and the cancellation request you mentioned, including the call recordings where applicable, to better understand what transpired and work towards resolving the issue.
We appreciate your patience while the investigation is underway, and the relevant team will provide feedback once the review has been completed.
Regards,
Cell C | MMa
Cell C's reply06 Mar 2026, 13:11
Official
Dear Sandy R,
Thank you for getting in touch with us.
We sincerely apologise for the frustration and inconvenience caused by this experience. We understand how concerning it must be to experience changes to your services and billing that were not expected.
Please be assured that your concerns have been noted and the matter is currently being reviewed by our support team. They will investigate the contract change, the billing query, and the cancellation request you mentioned, including the call recordings where applicable, to better understand what transpired and work towards resolving the issue.
We appreciate your patience while the investigation is underway, and the relevant team will provide feedback once the review has been completed.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We sincerely apologise for the frustration and inconvenience caused by this experience. We understand how concerning it must be to experience changes to your services and billing that were not expected.
Please be assured that your concerns have been noted and the matter is currently being reviewed by our support team. They will investigate the contract change, the billing query, and the cancellation request you mentioned, including the call recordings where applicable, to better understand what transpired and work towards resolving the issue.
We appreciate your patience while the investigation is underway, and the relevant team will provide feedback once the review has been completed.
Regards,
Cell C | MMa
's updateReviewer Update
09 Mar 2026, 08:25Hi I am waiting patiently for a call this morning as promised.
's update09 Mar 2026, 08:25
Reviewer Update
Hi I am waiting patiently for a call this morning as promised.