DN
Delmein N

1 reviews | Active since Aug 2018

16 Aug 2018, 17:47

Tired of fighting

Cell C will deduct money from your account after it has been closed. They promise to get back to you and make it as if it is your problem. They don't even bother to listen to the voice recording from their call center before trying to attempt to listen to you as a client. Suppose that's how it goes if you are a small fish in a big pond. Any citizen should avoid taking a contract with them as there is now after sales service or problem solution. Now they offer me a credit on a closed account instead of a refund - ha ha ha. Does this sorts out any client's problem - hell NO !!

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Replies (2)
Cell C
Cell C's reply17 Aug 2018, 08:20
Official

Good morning Delmein

Sincere apologies for the manner in which this matter was handled. Yesterday Moses confirmed that he contacted you and advised that a refund will be prepared.

Do not despair, this matter will be sorted.

Regards

Cell C | PN

Cell C
Cell C's reply17 Aug 2018, 11:31
Official

Kindly note, the refund has been prepared and it will take 3-7 working days to reflect in your bank account.

Regards

Cell C | PN