1 reviews | Active since Jul 2016
Tired of Cell C
<p>I opened a contract with Cell C ( ********** 537), (account number- ********** 53) on the 16/02/2016 where I took a Samsung T116 Tablet and Huawei Ascend P8 lite with an installment of R447.99. On the 31/05/2016 R928.39 was deducted in my account, additional to that was another R578.70. I reversed the payments and went to report this to Cell C. I was made aware that I had taken 2 iPhones and 1 Samsung J5 at Hammarsdale and one account number is linked to my original contract. I called Cell C several times when my line would get suspended even after I had done everything I had been told to do i.e send ID copy, affidavit, plus I now pay for my contract at Shoprite and fax the Proof of Payment but still. I once spoke to one of the managers Regina and she promised that this case would be resolved, some agents have put their phones down. No one has gotten back to me and still my line gets suspended. I am now getting calls from collective threating to blacklist my name whereas I do not owe Cell C a cent. none of their consultants have assisted me even in their branches at Bluff and Chatsworth. I am still waiting on Mbali from the ***** department to contact me but she has not still. I am tired of calling every month to recite the same story. I emailed her the affidavit and my ID copy and there was acknowledgement sms to state that they have received my docs (24/06/2016). I am sick and tired of being treated as if I am stupid.</p> <p> </p> <p> </p>
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
Good day,
Thank you for you prompt response with regards to my case however. I have not received feedback from the consultant from escalations team. Furthermore haven't sent my documents, I am still receiving phone calls from the debt department.
May I please get feedback. I have been waiting for a month now. I am not sure whether, the documents where received or not because I did not get an acknowldgement to say they where. I sent my documents ********** on the 25th of July 2016.
Good day,
Thank you for you prompt response with regards to my case however. I have not received feedback from the consultant from escalations team. Furthermore haven't sent my documents, I am still receiving phone calls from the debt department.
May I please get feedback. I have been waiting for a month now. I am not sure whether, the documents where received or not because I did not get an acknowldgement to say they where. I sent my documents ********** on the 25th of July 2016.
Thank you for posting to us.
A follow up request has been sent and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
A follow up request has been sent and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Please be advised that Nelly could not get hold of you on your contact number. However, she will keep trying.
Regards
Cell C | PN
Please be advised that Nelly could not get hold of you on your contact number. However, she will keep trying.
Regards
Cell C | PN
