JC
Jerome C

1 reviews | Active since May 2017

26 May 2017, 10:43

Tired of being ****** by Cell C

<p>Cell C has been deducting an amount of more than R2800 from my bank account for over a year! When I discovered this a few months after it started I phoned Cell C, gave them my ID number and they confirmed that I am not a customer of their business. I do not have a Cell C number, have never had one and DEFINITELY now have no intention of having one.</p> <p>They then put me to their ***** department, I sent them proof of bank statements of their deductions as well as a signed SAPS affadvit.</p> <p>I also had the bank put a temporary block on the debit order but for some reason Cell C still managed to continue deducting money from my account.</p> <p>Its been over a year now and I have still not seen my refund and the communication from Cell C has been pathetic to say the least.</p> <p>Please help me get my money back Peter!</p>

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Replies (6)
Cell C
Cell C's reply26 May 2017, 10:54
Official

Hi Jerome

We acknowledge the above report and do apologize for the inconvenience.

Do not despair, as you have come through to the correct channel for assistance and resolution. Feedback will follow shortly.

Do expect that all important call from one of our consultants.

Regards

Cell C | PN

Cell C
Cell C's reply26 May 2017, 15:10
Official

Please respond to Derrick's email for further assistance.

Regards

Cell C | PN

JC
Jerome C's update26 May 2017, 15:25
Reviewer Update

No email received

JC
Jerome C's update27 May 2017, 13:26
Reviewer Update

Still no email and no call

JC
Jerome C's update01 Jun 2017, 13:04
Reviewer Update

Thank you. Situation being dealt with

Cell C
Cell C's reply01 Jun 2017, 15:16
Official

As per feedback, your refund has been processed.

Regards

Cell C | PN