TIRED OF BEEN TOLD NONSENSE

Monday 4th May i Phoned cell c customer care for help in assisting to terminate my cell c contract as my contract ends in 2 months time. I asked for help in terminating my contract for a Settlement figure to pay same day. I asked again does this mean i will not have any amount coming off my bank account month end because this is the figure to pay the total amount. I WAS TOLD YES THIS IS FINAL FIGURE. Also was told to email a copy of payment. Since Monday i have sent a email daily to show copy of payment and also attached was a screenshot of the final figure to pay. Now today is FRIDAY 8 th May and i HAD TO PHONE CELL C MYSELF to follow up on whats going on as nobody had got back to me. When i phoned today i spoke to Joey Pillay and he informed me that he will put in a request to terminate my contract tomorrow and informd me that another amount of R410 will go off my banking account month end. Once again i now been told something diferent. i have requested a copy of the telephone call from monday wich i would like them to listen to as i was told only the figure of R701.17.My line will be cut tomoro why must i pay another amount month end for no usage.