KB
Keegan B
1 reviews | Active since Mar 2023
07 Jan 2025, 14:56
TIME TO INVOLVE ICASSA: Contract Agreement Not Comp**** With - Case Number : ***
Upgraded contract in October 2024. Was **** to by sales person as we agreed on TOTAL bill R647 pm ( all inclusive of data sim and extra minutes). My bill has been in excess of R800 ever since. Been grappling with Cell C ever since and NO RESULT - just empty promise made by MANDISA ZUMANI (check invoice next month, check invoice next month)
See all call recordings linked to Case Number : *** before you call me. LISTEN TO INITIAL SALES CALL RECORDING - the payment amount is CLEAR. R647 pm ( all inclusive of data sim and extra minutes)
I have given Cell C months to resolve this - NOTHING. I am now forced to involve ICASSA for assistance as CELL C just does not care.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
07 Jan 2025, 15:32Dear Keegan Brandt,
Kindly be advised that there is already a case under investigation with our support team. We have requested a follow-up on the matter and will provide you with an update as soon as possible.
Regards,
Cell C | GM
Kindly be advised that there is already a case under investigation with our support team. We have requested a follow-up on the matter and will provide you with an update as soon as possible.
Regards,
Cell C | GM
Cell C's reply07 Jan 2025, 15:32
Official
Dear Keegan Brandt,
Kindly be advised that there is already a case under investigation with our support team. We have requested a follow-up on the matter and will provide you with an update as soon as possible.
Regards,
Cell C | GM
Kindly be advised that there is already a case under investigation with our support team. We have requested a follow-up on the matter and will provide you with an update as soon as possible.
Regards,
Cell C | GM
KB
Keegan B's updateReviewer Update
07 Jan 2025, 16:01The case has been under investigation since October 2024, it is now January 2025 - clearly there is no urgency from Cell C.
When do you plan to provide feedback, tomorrow, next week, next month? And in the interim you just keep billing me the incorrect amount!!!
In addition, i have also forwarded my complaint to J Mendes, S Francis & D Alwar.
Like i mentioned, i wont allow for this injustice and will not be silenced!!
When do you plan to provide feedback, tomorrow, next week, next month? And in the interim you just keep billing me the incorrect amount!!!
In addition, i have also forwarded my complaint to J Mendes, S Francis & D Alwar.
Like i mentioned, i wont allow for this injustice and will not be silenced!!
KB
Keegan B's update07 Jan 2025, 16:01
Reviewer Update
The case has been under investigation since October 2024, it is now January 2025 - clearly there is no urgency from Cell C.
When do you plan to provide feedback, tomorrow, next week, next month? And in the interim you just keep billing me the incorrect amount!!!
In addition, i have also forwarded my complaint to J Mendes, S Francis & D Alwar.
Like i mentioned, i wont allow for this injustice and will not be silenced!!
When do you plan to provide feedback, tomorrow, next week, next month? And in the interim you just keep billing me the incorrect amount!!!
In addition, i have also forwarded my complaint to J Mendes, S Francis & D Alwar.
Like i mentioned, i wont allow for this injustice and will not be silenced!!
Cell C's replyOfficial
07 Jan 2025, 16:24We deeply regret the prolonged delay in resolving your case and sincerely apologize for the inconvenience caused.
We understand how concerning this situation is, and we assure you that we’ve escalated your case to prioritize its resolution.
Regarding the billing concerns, we will also investigate the incorrect charges on your account and take steps to rectify them if necessary.We appreciate your patience and understanding while we finalize this matter and remain committed to providing you with the service you deserve.
Regards,
Cell C | TM
We understand how concerning this situation is, and we assure you that we’ve escalated your case to prioritize its resolution.
Regarding the billing concerns, we will also investigate the incorrect charges on your account and take steps to rectify them if necessary.We appreciate your patience and understanding while we finalize this matter and remain committed to providing you with the service you deserve.
Regards,
Cell C | TM
Cell C's reply07 Jan 2025, 16:24
Official
We deeply regret the prolonged delay in resolving your case and sincerely apologize for the inconvenience caused.
We understand how concerning this situation is, and we assure you that we’ve escalated your case to prioritize its resolution.
Regarding the billing concerns, we will also investigate the incorrect charges on your account and take steps to rectify them if necessary.We appreciate your patience and understanding while we finalize this matter and remain committed to providing you with the service you deserve.
Regards,
Cell C | TM
We understand how concerning this situation is, and we assure you that we’ve escalated your case to prioritize its resolution.
Regarding the billing concerns, we will also investigate the incorrect charges on your account and take steps to rectify them if necessary.We appreciate your patience and understanding while we finalize this matter and remain committed to providing you with the service you deserve.
Regards,
Cell C | TM