TF
Tyrone F
1 reviews | Active since Jun 2013
16 Apr 2021, 15:32
Time to cancel three contract upgrades and pray for CellC to upgrade their services...
As a company involved in Communications, CellC should learn to Communicate. I have been with CellC in excess of 15 years, my wife and son too. Last week we completed a contract upgrade as there was stock of the phones available, which was to be delivered 3-7 working days later. Our new contract cost is 322% higher than the previous, and we were happy, at that time, to go ahead. On follow-up today, I was informed that there in fact is no stock of the required phone, and there is an indeterminable wait for the stock to arrive. I guess that our next steps are to cancel the upgrades and save our money, rather than pay it to CellC.
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Replies (3)TF
Tyrone F's updateReviewer Update
16 Apr 2021, 16:48But there are no other devices you have that I want. My upgrade was due in July last year, my wife's in June, and we held out till now when the right device was supposedly available. We feel we have been "locked-in" just to secure us for another 24 months, and we feel so cheated and **** to. We are considering our options and looking at other service providers. We have been your clients for so many years and things seem to just get worse.
TF
Tyrone F's update16 Apr 2021, 16:48
Reviewer Update
But there are no other devices you have that I want. My upgrade was due in July last year, my wife's in June, and we held out till now when the right device was supposedly available. We feel we have been "locked-in" just to secure us for another 24 months, and we feel so cheated and **** to. We are considering our options and looking at other service providers. We have been your clients for so many years and things seem to just get worse.
TF
Tyrone F's updateReviewer Update
19 Apr 2021, 11:08So, I appreciate that you understand, and I appreciate your apology. I would like to know what you are planning to do about it all?
TF
Tyrone F's update19 Apr 2021, 11:08
Reviewer Update
So, I appreciate that you understand, and I appreciate your apology. I would like to know what you are planning to do about it all?
Cell C's replyOfficial
19 Apr 2021, 12:54Hi Tyrone
Currently, we are awaiting stock, and once it has been received, then we will provide you with the package that you had ordered.
Regards
^MP
Currently, we are awaiting stock, and once it has been received, then we will provide you with the package that you had ordered.
Regards
^MP
Cell C's reply19 Apr 2021, 12:54
Official
Hi Tyrone
Currently, we are awaiting stock, and once it has been received, then we will provide you with the package that you had ordered.
Regards
^MP
Currently, we are awaiting stock, and once it has been received, then we will provide you with the package that you had ordered.
Regards
^MP