Ticket number [Ticket ID: 567984] Re: *** bad service

Good day,

I have lodged a claim at Africa mall and submitted a claim on the 6th of December 2017. The same day Patrick a consultant at Africa mall emailed the documents to the Cell C insurance company and copied me on the email. The same day I could see that all the documents were sent and successfully emaied to me as well. On the 12th December I made another follow up. I was told that they did not receive any documents. I re emailed the documents again the 12th of December but still no one had a courtesy to call me. On the 27th I called the cell C insurance number and I was told that there is a high influx of calls and that there is too much workload. I need this claim processed and finalized so I can move on with my life. I need assistance from the cell insurance company. You call their offices you hold for over 30 minutes . someone really needs to improve their turnaround times. this not professional at all.

I need this cellphone claim closed and finalized .