Ticket number: 424602

Good Day.. I'm a very distorted by the level of service I received from Cell C Insurance. I submitted a claim of my ****** phone which is a dual phone, The claim took about two weeks to be processed, once they were done with processing the claim, I was advised that it was approved and I had to pay an access amount of R250.Which was paid. Days later I take the initiative to call and do a follow up. To my surprise I was told that the claim had now been 'Declined" due to the fact that I used the Cell C sim in the second sim card slot of the phone, nowhere was I advised that the Cell sim sim need to be used in the first sim slot. Either way the phone got ****** with the Cell C sim in it. Please attend to this matter urgently as this phone I have claimed is a business phone.