Ticket ID: 485373

I got no words, i'm annoyed. TICKET ID 485373 : Bought a Samsung Galaxy A50 last year March and it got lost on the 28th of July and yes it was insured. I called countless times to blacklist it, i sent all the relevent documents to them. All they saying is that "they are waiting for the relevent department to respond".. Like how long does it have to take to claim and receive your device? I never missed a single payment, soon they will be deducting another money on my account (including insutance) I wanna kmow what i'm paying for. I'll keep on writing everywhere i find space until i'm being taken serious.. Dissapointing for a network that has good deals.