TS
Thomas S

1 reviews | Active since Oct 2012

03 Apr 2018, 17:47

Three months wait for fibre, still nada.

Do Cell C actually HAVE a fibre department? I placed an order for home fibre on 5 Jan with iConnect. Cell C took over the iConnect fibre business, but I was not informed. Having not heard from anyone for almost three months I phoned Cell C. I have now spoken to three customer "service" consultants who promised to sort it out. I have exchanged emails with a fourth who asked me to complete a form. Completed and sent back on 27 March. Silence. Follow up email sent 29 March. Silence. Follow up phone call on 3 April, consultant promised to follow up internally. Silence......HELLO??!!! Anybody there??!! If this is how committed their Sales department is, I shudder to think what the Support must be like. Time to go to another ISP methinks.

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Replies (3)
Cell C
Cell C's reply04 Apr 2018, 07:13
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

TS
Thomas S's update06 Apr 2018, 09:55
Reviewer Update
Thank you to everyone at Cell C who got involved after this review. The matter has been sorted out, and I have fibre in my home. A 48 hour turnaround, pretty good!
Cell C
Cell C's reply06 Apr 2018, 11:51
Official

You're welcome and thank you for allowing us the opportunity to assist.

Have a great day.

Regards

Cell C | PN