1 reviews | Active since Oct 2012
Three months wait for fibre, still nada.
Do Cell C actually HAVE a fibre department? I placed an order for home fibre on 5 Jan with iConnect. Cell C took over the iConnect fibre business, but I was not informed. Having not heard from anyone for almost three months I phoned Cell C. I have now spoken to three customer "service" consultants who promised to sort it out. I have exchanged emails with a fourth who asked me to complete a form. Completed and sent back on 27 March. Silence. Follow up email sent 29 March. Silence. Follow up phone call on 3 April, consultant promised to follow up internally. Silence......HELLO??!!! Anybody there??!! If this is how committed their Sales department is, I shudder to think what the Support must be like. Time to go to another ISP methinks.
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
You're welcome and thank you for allowing us the opportunity to assist.
Have a great day.
Regards
Cell C | PN
You're welcome and thank you for allowing us the opportunity to assist.
Have a great day.
Regards
Cell C | PN
