Threatend to be blacklisted and blocked if I do not pay for the Store Managers mistake!

<p>I upgraded and wanted a Sony Errickson M5 Aqua phone. Dylin at President Square Cell C assisted me and stated that he can order me such phone which I got a week later. Within the first seven days the phone was taken back and we were told that the phone will not be replaced immediately, but it will be send for repairs and if they can not repair the phone we will be issued with a new phone. After about 3 days we got an sms stating that the phone will be replaced. I went back tot he shop with the reference number and another M5 was ordered. After about a week I phoned and were told that they do not have any stock, but they will keep looking. I went into the store about 2 weeks after that and Dylin (Store Manager) assited us again. My Husband upgraded for a P9 Lite and we asked Dylin if we can get the P9 Lite instead of the M5 to which he stated that it is fine as the P9 Lite currently is on the same contract that we have for R269 per month. I asked him if we would have to pay in any monies and he rep**** no, as the contract is the same and thus there is no need. We asked Dylin to then get us the P9 Lite as the M5 is out of stock and we do not have to pay in on the phone. First Dylin said he had stock and we can get the phone immediately, but when he looked he could not find a P9 Lite and informed us that he would order one and deliver such to our residence as he is staying in Randfontein. He did deliver the phone and today, which is more than a week later, he send my son an SMS that we need to pay in for the phone and that he was not aware of that at the time when he offered us the phone that we had to pay in. I phoned Dylin (the store Manager at Cell C) and explained that this is not my fault and that he as the Manager must sort out the problem as this is the first I came to hear of this. He then said that he was also not aware, but that I will have to pay the money. I refused and he handed the phone to the Store Owner, Annetjie I think, and she said that I would have to pay the money otherwise she will blacklist and block my phone. I explained that this can not happen as I was never informed by her store manager, Dylin, that I have to pay in anything after I have spesifically asked him about this. How can my phone be blacklisted and blocked for a mistake form Cell C? This is totally unreasonable! I was never informed and I have an SMS from the Store Manager, Dylin, that indicates that he never informed me as he was not aware that I had to pay in. Does this then make it my fault? I do not think so. I stated to the Store Owner that if she blacklist and block my phone that I will not leave it there as this is not my mistake. I pay my account on time every month and are thus entitled to the benefits of my contract. We as the consumer need protection against people like this as we end up being threatend to be blacklisted and blocked for stuff that is not even our mistakes.</p>