1 reviews | Active since Dec 2016

08 Jun 2017, 16:53

Threat received from Cell C call center agent

<p>I received a call from Cell C on ********** . The agent told me it is time to upgrade my contract. This made me angry, since I already upgraded - he confirmed that the upgrade was cancelled (which I did not do nor approve). Full disclosure - I was rude to the agent due to being very angry. We went through the entire upgrade procedure again. Once done I thought that was that. Thn my phone rang again from the same number. I answered and the same agent asked me to confirm y home address. Once done he told me that he just looked up my house on the internet and that it is nice and there are nice trees there. Then he said goodbye and hung up the phone.</p> <p> </p> <p>Is it Cell C's policy to phone customers and threaten them like this? So, if something happens to me or my property in the next few days is Cell C culpible? Should I rather cancel my Cell C contract and move to a different provider? Or will Cell C send leg breakers to my house if I attempt this?</p>

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Replies (3)
Cell C
Cell C's reply09 Jun 2017, 07:17
Official

Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.

It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.

This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply09 Jun 2017, 11:18
Official

Maropeng has been in contact with you to assist with this matter. He advised that he will send a request for the call recording, listen to it and revert with feedback.

Regards
Cell C | PN

Cell C
Cell C's reply09 Jun 2017, 11:20
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN