1 reviews | Active since Dec 2016

13 Mar 2017, 23:12

Thousands of explanations

<p>So I tried to log into the Cell-C android app but got told that I need to phone 140 to unlock the account. Needless to say, after about six calls, I am still nowhere closer to a solutio . What on earth do you pay consultants for if they expect you to tell your whole story, only to transfer you to another agent! I want my account unlocked and if I have to do verification again with 20 agents, I'll lose it! Get someone with a direct number who know how to solve this problem without transferring me.</p>

0
Replies (5)
Cell C
Cell C's reply14 Mar 2017, 07:46
Official

We will refer this matter to the relevant department for assistance. Be assured that this will be sorted.

Regards
Cell C | MH

Cell C
Cell C's reply14 Mar 2017, 15:25
Official

Lungi will arrange for someone to assist.

Regards

Cell C | PN

Cell C
Cell C's reply14 Mar 2017, 15:26
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

's update14 Mar 2017, 16:38
Reviewer Update

At last I got the right person from the word go, and was assisted immediately. Santana you are a STAR!

Cell C
Cell C's reply15 Mar 2017, 08:55
Official

She is a STAR indeed!

We will forward your feedback to Santana and her superior.

Enjoy your day.

Regards

Cell C | PN