THIS MAKES NO SENSE!!!!!!!

<p>TTHE QUESTION IS GUYS WHY WOULD YOU PAY FOR SOMETHING THAT YOU DO NOT HAVE AND NEVER HAD?</p> <p> </p> <p>i took out a contarct with you guys for an Iphone 5s the phone gave me problems within the 7 days period and i took it back it was logged as an OBF (out of box faliure) it was even before the sim and activation fee was charged when i cancelled this contract i was advised that the only payment i would have to pay was for the sim and activation as that would be for the cancelation now i received an SMS from my bank stating that you deducted a total amount of 5958 itr makes no sense you guys are charging me 4550 for a cancelation and im not even aware what the other amounts are for as my contract price is 500 for my iphone SE and 309 for my iphone 5S this is rediculious and you call centre agents cannot even assist when i cancelled the phone i was explained to that only the sim and activation fee will be charged i am so upset right now i wish i never delt with cell c in trhe fist place . i refuse to let you guys get away with deducting this amount. i was no were told that i was going to be paying close to 5000 for a phone that i dont even have you guys have the phone and i returned it within 7 days as it was giving me problems it rediculous.</p> <p>I excpect a call from somebody higher than a call centre supervisor because they are of no help .</p>