NT
Niel T
1 reviews | Active since Feb 2018
23 Feb 2018, 09:52
This is not TCF
My wifi internet at my house went down. After 2 months of technical calls etc my internet was still not on. I went to a cell C store and they confirmed that my address did not have the right LTE coverage for my router and my account. They advised that my account should be cancelled.
It has now been another 4 months and the cancellation has not been processed. I have sent multiple e-mails to A Taoussi, the Fourways manager and copied Karl Bittkau - neither of whom have ever responded.
In the mean time Cell C still tries to debit my account and I reverse the debit order every time. Based on this Cell C has updated my credit score with missed payments which negatively impacts my credit score. I have also been handed over to collections departments who harass me at all hours.
I do not believe that Cell C is currently complying with TCF principals in this regard and my next step is to complain to ICASA and to take legal action against Cell C.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
23 Feb 2018, 10:04Good morning Niel
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply23 Feb 2018, 10:04
Official
Good morning Niel
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
NT
Niel T's updateReviewer Update
23 Feb 2018, 10:43I would appreciate the e-mail of a dedicated CRM/ compliance person that I can forward all my previous correspondence to and include on my current communication with the store.
NT
Niel T's update23 Feb 2018, 10:43
Reviewer Update
I would appreciate the e-mail of a dedicated CRM/ compliance person that I can forward all my previous correspondence to and include on my current communication with the store.
Cell C's replyOfficial
23 Feb 2018, 15:41Moses has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply23 Feb 2018, 15:41
Official
Moses has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Best regards,
NT
Niel T's updateReviewer Update
13 Mar 2018, 11:22Hi Moses
Still no one has called me to resolve this issue.
I have however received a call from SHAPIRO SHAIK DEFRIES. & ASSOCIATES to inform me that I have been handed over for collection by Cell C.
I have had enough of this abuse now and I will be contacting ICASA today.
Regards
Niel
NT
Niel T's update13 Mar 2018, 11:22
Reviewer Update
Hi Moses
Still no one has called me to resolve this issue.
I have however received a call from SHAPIRO SHAIK DEFRIES. & ASSOCIATES to inform me that I have been handed over for collection by Cell C.
I have had enough of this abuse now and I will be contacting ICASA today.
Regards
Niel
Cell C's replyOfficial
13 Mar 2018, 12:36Good afternoon Niel
We have forwarded your feedback to Moses. Do expect to hear from him.
Regards
Cell C | PN
Best regards,
Cell C's reply13 Mar 2018, 12:36
Official
Good afternoon Niel
We have forwarded your feedback to Moses. Do expect to hear from him.
Regards
Cell C | PN
Best regards,