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Pierre S

1 reviews | Active since Jun 2018

19 Jul 2018, 11:49

this is getting out of hand

So Ive had serious ups and downswith my claim. This must be the 5th time im on Hello Peter complaining about the same thing. I have not yet had any response on my claim as I have asked. This morning after holding for 30min a person picks up the phone. There are no notes on the system regarding my claim, I was put on hold again until eventually the line cut off. CAN SOMEONE PLEASE CALL ME AND EXPLAIN WHAT IS GOING ON?! I thought at some point 1 person wanted to help me.

0
Replies (4)
Cell C
Cell C's reply19 Jul 2018, 11:53
Official

Good morning Pierre

We will get someone to contact you and assist.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply19 Jul 2018, 15:48
Official

Palesa could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply20 Jul 2018, 15:23
Official

Please be advised that Palesa has escalated this matter to Csurance for further assistance and feedback will be provided.

Regards
Cell C | PN

Cell C
Cell C's reply24 Jul 2018, 15:29
Official

As per communication, you have been advised on a way forward regarding this matter.

Regards

Cell C | PN