ZE
Zelna E

1 reviews | Active since Jan 2013

11 Dec 2023, 12:39

This is absolutely disgusting and shocking service!!!! DO NOT MOVE YOUR BUSINESS TO CELL C

I have app**** for new business contracts with Cell C corporate on 05/11/2023. It has taken them a full month to send me the devices, although we have been approved immediately, We received the devices 04/12/2023, minus the 1 Samsung Tablet , no stock, Did not notify me untill we received the other devices. Receiving the parcel, all the devices and simcards were in 1 box without any indication of what simcard goes with what device. When I asked them, I only heard that the cellphone porting still has to be done. This has been ongoing with "system issues" on their side since the 4th and every day that I have to phone to find out what progress there is. No response at all from Cell C Customer Care or complaints. Well this has been going on for more than a month and nothing is being done. This is obviously showing us as a new business customer, that they JUST DON'T care. This is absolutely disgusting and shocking service!!!! DO NOT MOVE YOUR BUSINESS TO CELL C In all this time I have emailed Cell C customer care and has had no response

0
Replies (9)
Cell C
Cell C's reply11 Dec 2023, 13:03
Official
Dear Zelna Erasmus

Thank you for contacting Cell C regarding your customer service experience. 
 
We would like the opportunity to rectify this situation and help make it right for you, do you perhaps have a reference number that we can follow up on to assist with having the issue resolved ?

Cell C | NH


ZE
Zelna E's update11 Dec 2023, 13:09
Reviewer Update
I have now asked for a reference number, I see that there are no reference numbers on any of their communications. i have the order number that shows on their delivery note
Order number: ***6-1
Internal ***
Delivery Name: CELLC***9
Seal Code: ***1

Please let me know if this will help
ZE
Zelna E's update11 Dec 2023, 13:36
Reviewer Update
Also
Cell C Customer Service Case Number : ***
Cell C Customer Service Case Number : ***
Cell C Customer Service Case Number : ***
Cell C Customer Service Case Number : ***
Cell C Customer Service Case Number : ***
Cell C Customer Service Case Number : ***

Cell C
Cell C's reply11 Dec 2023, 13:38
Official
Thank you, we have referred the matter for further assist . We will be in touch.

Cell C | NH
ZE
Zelna E's update11 Dec 2023, 13:47
Reviewer Update
Just received an sms, ***
ZE
Zelna E's update11 Dec 2023, 13:59
Reviewer Update
Good day Zelna
Your application reference number is SPI***.
Regarding the error that the activation team is getting ,I am unable to confirm as that error message is not shared with us.
Regards
Tshimangadzo Omenkah
SALES OPERATIONS MANAGER
Email: *** Phone: ***

The person handling the porting is Sheldon
Cell C
Cell C's reply11 Dec 2023, 14:01
Official
It's the reference number for this interaction .

Cell C | NH
ZE
Zelna E's update13 Dec 2023, 09:39
Reviewer Update
And no feedback yet?
Cell C
Cell C's reply13 Dec 2023, 10:02
Official
Good day,

Please note that we have followed up on the matter, and we'll revert back.

Regards,
Cell C | GN