AJ
ASANDA J

1 reviews | Active since Aug 2020

11 Nov 2024, 13:57

This company has been doing this to me time and time again.

Good day

This is another complaint I have with this company. I have already cancelled 2 of the contracts I had with them to to bad services and credit checks being made on me without my knowledge.

I have a data line and currently paying R249. I missed a debit order and was charged R70. Of which I understand, now this came up to a total of R418. I queried this with Cell C and was told some call premium something was added on the 23 of September. I have no knowledge of such and I never even received a call regarding this and I do not know what its even for. The manager I spoke to logged a ticket and I was called back on the 24 as they will investigate.

till this day I have not received any feedback on this matter. Cell C is ****ming people by adding things on accounts without the account holders knowledge.

0
Replies (1)
Cell C
Cell C's reply11 Nov 2024, 14:11
Official
Dear Asanda Jordaan,

Thank you for reaching out to us and sharing your experience. We sincerely apologize for the ongoing frustration and we understand how concerning this situation must be.

To resolve this, we’ll review your account thoroughly and prioritize clarifying any charges. Our Social Media Support Team will be in touch within 24 hours.

Best regards,
Cell C | NZ