Third time problems with cell c not being resolved

On previous reports I stated problems we had with cell c regarding an existing contract. On that report it was stated that the contract was \accidentally \" removed from their databasis leaving us with a non funtional sim card which was paid for.<br> <br> After two days on failing to re-install blackberry messenger with assisstance from a consultant the issue was yet not resolved. <br> <br> Thereafter, we went to the nearest cell c branch in bloemfontein where there was discovered that the existing contract which included BIS was not re-activated and another sim swap was done at the cell c branch.<br> <br> We are now paying for a contract we aren't satisfied with due to cell c not reactivatng the BIS. Thus we are greatly dissappointed and need this issue to be resolved a.s.a.p<br> "