third hello peter

I am still waiting on my refund. I have cancelled my contract prematurely, the early settlement fee was provided which I had paid but used the incorrect cell no for allocation. Phoned in was advised to email my proof of payment and correct no for allocation which I have done. I was then advised that I needed to phone in again to have my cell phone contact terminated. if I already committed to cancelling my contract and paying the settlement amount why do I need to phone in again to confirm this? I have phoned in quite a few times after payment. What more do you want me to do Cell C? I did this in October/november and was advised that in December my cancellation was cancelled! I have repeatedly ask that a manager contact me. I was promised that my query will be resolved after my second Hello Peter.. Here I am still an unsatisfied customer.. Where is my refund from date that I admitted to my mistake. I will take accountability for my contribution to this but what about you taking accountability for yours???