AC
Anton C

1 reviews | Active since Jan 2013

01 Dec 2016, 09:22

THINK TWICE BEFORE GOING TO CELLC - BIG WARNING

<p>I have been struggling to cancel two of my contracts from the 16th of September 2016. I called to request the cancelations, all went well and they informed me that the 16th of October it will be canceled. On the 2nd of November I still got billed for the contracts that was canceled. I called Cell C cancelations department a person called Deliso inform me that they cannot cancel the contract as I upgraded the 13th of October 2016. I immediately told them that this is not correct and it must be a mistake. I was told that they will investigate. I sent an affidavit and make certified copy of my ID and then send it to customer service. I did so on the 7th of November 2016. Cell C IS INCAPABLE TO CANCEL CONTRACTS. I called again and again, Each time I'm passed from one department to another, and another problem comes up to solve, WHITCH OF CAUSE CAN NOT BE SOLVED. I have paid now full settlement to CANCEL ALL MY CONTRACTS with Cell C.</p> <p>I'M SICK OF DEALING WITH CELLC EVERY DAY FOR THE PAST 3 MONTHS TO CANCEL 2 CONTRACT THAT CAME TO AN END. ONLY OPTION TO GET THIS SORTED MUST BE TO SUE THEM.</p>

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Replies (2)
Cell C
Cell C's reply01 Dec 2016, 10:09
Official

As per our records, on the 29th of November 2016, you logged a complaint and Moses assisted you. He provided you with feedback and advised on a way forward.

Regards

Cell C | PN

AC
Anton C's update01 Dec 2016, 10:32
Reviewer Update

As you can see on your records the 2 ***** upgrades is still not canceled. And as today the debit orders still came off my bank account. So Moses FEEDBACK AND ADVICED FORWARD did not help did it?

Regards.