1 reviews | Active since Jan 2013
THINK TWICE BEFORE GOING TO CELLC - BIG WARNING
<p>I have been struggling to cancel two of my contracts from the 16th of September 2016. I called to request the cancelations, all went well and they informed me that the 16th of October it will be canceled. On the 2nd of November I still got billed for the contracts that was canceled. I called Cell C cancelations department a person called Deliso inform me that they cannot cancel the contract as I upgraded the 13th of October 2016. I immediately told them that this is not correct and it must be a mistake. I was told that they will investigate. I sent an affidavit and make certified copy of my ID and then send it to customer service. I did so on the 7th of November 2016. Cell C IS INCAPABLE TO CANCEL CONTRACTS. I called again and again, Each time I'm passed from one department to another, and another problem comes up to solve, WHITCH OF CAUSE CAN NOT BE SOLVED. I have paid now full settlement to CANCEL ALL MY CONTRACTS with Cell C.</p> <p>I'M SICK OF DEALING WITH CELLC EVERY DAY FOR THE PAST 3 MONTHS TO CANCEL 2 CONTRACT THAT CAME TO AN END. ONLY OPTION TO GET THIS SORTED MUST BE TO SUE THEM.</p>
As per our records, on the 29th of November 2016, you logged a complaint and Moses assisted you. He provided you with feedback and advised on a way forward.
Regards
Cell C | PN
As per our records, on the 29th of November 2016, you logged a complaint and Moses assisted you. He provided you with feedback and advised on a way forward.
Regards
Cell C | PN
As you can see on your records the 2 ***** upgrades is still not canceled. And as today the debit orders still came off my bank account. So Moses FEEDBACK AND ADVICED FORWARD did not help did it?
Regards.
As you can see on your records the 2 ***** upgrades is still not canceled. And as today the debit orders still came off my bank account. So Moses FEEDBACK AND ADVICED FORWARD did not help did it?
Regards.
