tK
tinashe K

1 reviews | Active since Apr 2024

24 Apr 2024, 21:45

Think of doing business with Cell C? Taking a contract? Dont!!!

This business is a legal ******** syndicate. They will pull out all the stops to keep you in a contract. I took out a contract with this firm that was expiring in March for an approximate cost of R150. I have informed Cell C numerous times when the call me to try to extend that I want the contract to end. Only to find out there was a process they wanted me to follow but they did not tell me. This is in direct violation of the Consumer Protection Act. Thereafter, not only did they automatically continue the contract, despite me telling them not to over months, they unilaterally establish a new contract at a rate of R350 which they argue is the same contract but that I am no longer on discount. Proposterous!! Ladies and gentleman, hear me, and hear me very well. Do not take a contract with this business. I repeat, do not take a contract with Cell C, nomatter how happy you are on the day. To add salt to injury, half the time their ****py network is switching on and off. I intend to take them to the ombud. My blood pressure is at maximum. Just by allowing them to take debit orders I let the wolf in through the front gate. The proverbial trojan horse. Learn from me, dont make this mistake.

0
Replies (5)
tK
tinashe K's update25 Apr 2024, 09:39
Reviewer Update
You have charged me more than my agreement this is *******. Who can I talk to about this. Anyways, I will be posting here every week for the next two years until people stop doing business with you.
tK
tinashe K's update25 Apr 2024, 09:44
Reviewer Update
People if you can, do not do business with these guys. They are unapologetic and reply privately saying nothing. Do your self a favour and put your money under a matress than work with Cell C. Their contracts are a no no.
Cell C
Cell C's reply25 Apr 2024, 09:57
Official
You have been charged accordingly, as advised via private reply "in line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date. If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for the contract period and then on a month-to-month basis until the agreement is cancelled." We also apologized for the service you have experienced via the private reply and advised that your cancellation request was processed successfully yesterday and the contract will be terminated on 24/05/2024.

Regards,
Cell C | PN

tK
tinashe K's update01 May 2024, 09:40
Reviewer Update
Just and update people, these people have blatantly refused to cooperate. I think at this stage we should all band together and initiate a class action on these people. They will only understand when we hit them where it hurts the most. Their social media team is underqualified and knows nothing. They hide under the guise of business departments. What is the use honestly.
Cell C
Cell C's reply01 May 2024, 10:42
Official

We’re sorry that you feel this way. We understand how important it is to have reliable service and support. We have requested our team to contact you to address your concerns directly and work towards a resolution.

Regards
Cell C | MM