Think before you select CELLC FIBRE - lack of support for FIBRE

My CellC fibre has not been working since the 15th May. I called Fibre Support and after two hours on the phone they were unable to reconnect.H ticket was issued for technician call out .... its the 30th now ... he must be lost. never the less I have called every single evening only to have the same process repeated : pull out your LAN remove power cable wait 5 min what colour are the lights check your VUMA box on the wall go to configuration select network select ethernet does it say PPOE ....... check user name and password TRY CONNECT - STILL NOTHING My final call was on SAT at about 17h45 .... I am still waiting for Support to return that call. I have been fair to Cell C and their "ABC" - support team as clearly they are not technicians. I have cancelled and no9w Cell will not release my line till the 30th of June. Despite repeated calls and emails they refuse to budge. The focus is so committed that they have actually called (LETITIA) TO CONFIRM THEY NOT RELEASING BUT ALSO NO OFFER TO HAVE ME ON LINE TIL THEN??????