RG
Riaan G
1 reviews | Active since Jun 2013
01 Jul 2021, 02:51
Thieving Cell C!!!
I cancelled my contract on the 3rd of May 2021 due to the fact that I cannot upgrade my contract with the device I want because every Cell C branch and even Online can only dish out a bunch of lies. Apparently my device is not available from them or out of stock for the past 6 months. The service was disconnected duly on the 3rd of June 2021. But guess what they still have the audacity to invoice me for my contract for the month of June. Non of my queries got answered but they deducted the money from my bank yesterday. How do we stop them from what can only be described as *****ing money?
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Replies (2)
Cell C's replyOfficial
01 Jul 2021, 09:06Hi Riaan
Thank you for contacting Cell C.
Had you submitted a cancellation request?
Regards
^MP
Thank you for contacting Cell C.
Had you submitted a cancellation request?
Regards
^MP
Cell C's reply01 Jul 2021, 09:06
Official
Hi Riaan
Thank you for contacting Cell C.
Had you submitted a cancellation request?
Regards
^MP
Thank you for contacting Cell C.
Had you submitted a cancellation request?
Regards
^MP
RG
Riaan G's updateReviewer Update
01 Jul 2021, 10:32Hi Cell C,
Yes, I did, on the 3rd of May 2021 and it was the last month of my contact, thus within my right to cancel and it was cancelled on the 3rd of June 2021 by Cell C when they switched off my service. So all the boxes were ticked correctly, except for your need to keep on billing me and not supplying me with a service. And by the way, the bill was for my data bundle for the month of June, the same month you were not providing me with a service, so no excuse for calls made during the month of May that exceeded my bundles. Common thievery, nothing else, but it is because you can get away with it, isn't it?
Yes, I did, on the 3rd of May 2021 and it was the last month of my contact, thus within my right to cancel and it was cancelled on the 3rd of June 2021 by Cell C when they switched off my service. So all the boxes were ticked correctly, except for your need to keep on billing me and not supplying me with a service. And by the way, the bill was for my data bundle for the month of June, the same month you were not providing me with a service, so no excuse for calls made during the month of May that exceeded my bundles. Common thievery, nothing else, but it is because you can get away with it, isn't it?
RG
Riaan G's update01 Jul 2021, 10:32
Reviewer Update
Hi Cell C,
Yes, I did, on the 3rd of May 2021 and it was the last month of my contact, thus within my right to cancel and it was cancelled on the 3rd of June 2021 by Cell C when they switched off my service. So all the boxes were ticked correctly, except for your need to keep on billing me and not supplying me with a service. And by the way, the bill was for my data bundle for the month of June, the same month you were not providing me with a service, so no excuse for calls made during the month of May that exceeded my bundles. Common thievery, nothing else, but it is because you can get away with it, isn't it?
Yes, I did, on the 3rd of May 2021 and it was the last month of my contact, thus within my right to cancel and it was cancelled on the 3rd of June 2021 by Cell C when they switched off my service. So all the boxes were ticked correctly, except for your need to keep on billing me and not supplying me with a service. And by the way, the bill was for my data bundle for the month of June, the same month you were not providing me with a service, so no excuse for calls made during the month of May that exceeded my bundles. Common thievery, nothing else, but it is because you can get away with it, isn't it?