thieving and disgraceful service from a seriously ***** company

Called Cell c on Friday the 25th of February 2018, to either cancels or upgrade my phone contract, i was given a deal by the retention's department which seemed to be adequate for my needs however as soon as my device was delivered and i checked out the package on cell c's web portal i realized that i was **** to by the retention's department and been signed up to a completely different contract package, i then phoned cell c to query this where after i was told i will be supp**** with the voice recording and the account sorted out by Wednesday the 27th of February, it is now Friday the 1st of March and no voice recording is available, my account is still on the wrong package and cell c tells me they cant do anything on it now because they are having internal issues. the cooling down period is ending on Monday and i do not know what to do, except cancel this account and report the issue as this is straight up lying and deceptive on their part to **** their clients. absolutely disgraceful and tantamount to theft and *****.