DT
Daneel T

1 reviews | Active since Dec 2013

25 Jan 2017, 23:41

******* who refused to repay me money owed

<p>In February 2016 I was sent an amount to pay to make my cell c contract paid up as I no longer needed my phone as I was going overseas. I paid the amount, called cell c and was told my contract was cancelled. As I no longer reside in SA I did not see my post and that they were still debiting me. When my account ran out of credit funds I noticed that they were deducting money off of my bank account. I called cell c and each time was sent from pillar to post speaking to up to 4 people in one call and eventually being told I would be called back in 20 minutes, this never happened. I have tried calling 3 times and each time this happens. Cell C refuse to repay me what they have ******, refuse to call me back and refuse to acknowledge that my account was cancelled in Feb 2016. I am forced to go to sleep hours later as I wait for them to call me back with a very obvious time difference between SA and where I am. This is very dissapointing as I thought cell c was better than the other providers, but I was sorely mistaken.</p>

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Replies (4)
Cell C
Cell C's reply26 Jan 2017, 07:18
Official

Thank you for bringing this matter to our attention.

We will ensure that this matter is sorted amicably. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply26 Jan 2017, 10:59
Official

Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

Cell C
Cell C's reply26 Jan 2017, 12:53
Official

Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

Cell C
Cell C's reply30 Jan 2017, 08:49
Official

Lungi has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN