*******!!! STAY AWAY!!! STOLE MY MONEY!!!

*******! *******! *******! *******! *******! After cancelling with them because of their terrible service, I had to struggle to get my money back from them. I eventually got my money back and moved on. Yet this useless company decided that they are not done. They then wait 2 months after I cancelled, and STOLE money from my account. I immediately sent them mails asking what was going on and asking for my money back. They IGNORED my mails. I then started phoning them. I spoke to a guy called Lorenzo in the Fibre Accounts department, he said that he understands my frustration and that he will sort this out for me. He asked me to confirm my banking details, so that no one else would need to phone me and would speed up the process. He mentioned that it can take up to 7 days. After a week, I phoned back, because I heard nothing and no money was refunded. I was then told by a lady that the refund was only processed the day before, and that I have to wait 7 days. I was annoyed at this, and told her that this is not right. She said I do not have to worry, as this will most probably be in my account on the Friday(It was a Tuesday). After another week, I phoned back to find out what is going on as I still haven't gotten my money. I was told that they could see money is due to me, and that they will have to request the refund to be done. Once again I had to confirm my banking details. Once again nothing happened. Again a week later I phoned, still no refund, still people telling me they will send an email, still people saying they understand how I am feeling. Again I waited a week, no response and no refund. Again I phoned, again people tell me they will send an email, again they said they understand how I feel. It has been a month since Cell C STOLE my money, and I am the one who has to fight to get it back. Why is it allowed that these companies ***** our money, but we have to jump through hoops and do all sorts of tricks just to get the money back. Apparently there are mails being sent to a lady called Amanda Meyer and nothing gets done about it. From what I understand the hold up is happening with her, as she needs to process the refund.