NJ
Nelma J
1 reviews | Active since Sept 2015
31 Jul 2020, 16:58
******* or unprofessional
Why is it that CellC and Vumatel can’t get it right!!!! Is it that senior management is so pathetic that it cascades down to the lowers levels? Is it that no one just don’t care any more? The only consistent thing is the continuous issues with both these companies!!!! Why can they not supply a reliable internet service for what they charge you for? So does taking someone’s money monthly and not providing the service, constitute theft or is it just a blatant lack of professionalism? Either way, both these companies have serious issues
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Replies (4)NJ
Nelma J's updateReviewer Update
01 Aug 2020, 10:32No 1 phone me, yesterday!!!!!!!!! Your team did not assist me, because they did not phone me.
Do you honestly think that I will be this upset if the problem was sorted!!!
and then... Cell C now tells me this morning, that they cannot assist because of Covid!!!!??
Really???
So which department is lying here?
The department who did not phone me or the person at the call centre who recons Cell C can’t assist me because of Covid???!!!
If the whole world now comes to a standstill because of Covid, what will happen??
The entire world is dealing with Covid, why can’t Cell C?
The is pathetic, that you really just don’t care enough to get this sorted out.
Do you honestly think that I will be this upset if the problem was sorted!!!
and then... Cell C now tells me this morning, that they cannot assist because of Covid!!!!??
Really???
So which department is lying here?
The department who did not phone me or the person at the call centre who recons Cell C can’t assist me because of Covid???!!!
If the whole world now comes to a standstill because of Covid, what will happen??
The entire world is dealing with Covid, why can’t Cell C?
The is pathetic, that you really just don’t care enough to get this sorted out.
NJ
Nelma J's update01 Aug 2020, 10:32
Reviewer Update
No 1 phone me, yesterday!!!!!!!!! Your team did not assist me, because they did not phone me.
Do you honestly think that I will be this upset if the problem was sorted!!!
and then... Cell C now tells me this morning, that they cannot assist because of Covid!!!!??
Really???
So which department is lying here?
The department who did not phone me or the person at the call centre who recons Cell C can’t assist me because of Covid???!!!
If the whole world now comes to a standstill because of Covid, what will happen??
The entire world is dealing with Covid, why can’t Cell C?
The is pathetic, that you really just don’t care enough to get this sorted out.
Do you honestly think that I will be this upset if the problem was sorted!!!
and then... Cell C now tells me this morning, that they cannot assist because of Covid!!!!??
Really???
So which department is lying here?
The department who did not phone me or the person at the call centre who recons Cell C can’t assist me because of Covid???!!!
If the whole world now comes to a standstill because of Covid, what will happen??
The entire world is dealing with Covid, why can’t Cell C?
The is pathetic, that you really just don’t care enough to get this sorted out.
NJ
Nelma J's updateReviewer Update
01 Aug 2020, 11:46Cell C is now thinking that blaming their management team is the solution.
The management don’t care!!!! So blaming the or passing the bucket is not going to solve my problem. Neither Cell C not Vumatel management cares, otherwise this would not have happened. If they did care, I would not be sitting in thé positions for the millionth time!!!
Every 3 months Cell C and Vumatel mess up our connection is someway and every month they blame each other and pass the bucket instead of just sitting out their clients connections
The management don’t care!!!! So blaming the or passing the bucket is not going to solve my problem. Neither Cell C not Vumatel management cares, otherwise this would not have happened. If they did care, I would not be sitting in thé positions for the millionth time!!!
Every 3 months Cell C and Vumatel mess up our connection is someway and every month they blame each other and pass the bucket instead of just sitting out their clients connections
NJ
Nelma J's update01 Aug 2020, 11:46
Reviewer Update
Cell C is now thinking that blaming their management team is the solution.
The management don’t care!!!! So blaming the or passing the bucket is not going to solve my problem. Neither Cell C not Vumatel management cares, otherwise this would not have happened. If they did care, I would not be sitting in thé positions for the millionth time!!!
Every 3 months Cell C and Vumatel mess up our connection is someway and every month they blame each other and pass the bucket instead of just sitting out their clients connections
The management don’t care!!!! So blaming the or passing the bucket is not going to solve my problem. Neither Cell C not Vumatel management cares, otherwise this would not have happened. If they did care, I would not be sitting in thé positions for the millionth time!!!
Every 3 months Cell C and Vumatel mess up our connection is someway and every month they blame each other and pass the bucket instead of just sitting out their clients connections
Cell C's replyOfficial
01 Aug 2020, 12:09Good Day Nelma
We would like to sincerely apologise for the inconvenience caused.
We are following up on your query with our Fibre team and will revert to you.
^MM
We would like to sincerely apologise for the inconvenience caused.
We are following up on your query with our Fibre team and will revert to you.
^MM
Cell C's reply01 Aug 2020, 12:09
Official
Good Day Nelma
We would like to sincerely apologise for the inconvenience caused.
We are following up on your query with our Fibre team and will revert to you.
^MM
We would like to sincerely apologise for the inconvenience caused.
We are following up on your query with our Fibre team and will revert to you.
^MM
NJ
Nelma J's updateReviewer Update
01 Aug 2020, 15:29Cell C by not getting Vumatel to fix there mess just confirms that fact that you just do care about me as your client.
Cell C is blaming Vumatel for this mess up, if that is case, get Vumatel to fix it. Phone a manager, I don’t care!!!!
A commitment was made by Cell C to provide me with a service, you were very quick to upgrade my line to a 50/50 but now, when you have to provide same, you took the monthly premium but can’t supply the internet going with that!!!!
Where is my internet connection gone???
Taking my money not providing the service it not on, it is wrong in every possibly way!!!
Are you now *****ing my money or lying about what your company can provide?????
Cell C is blaming Vumatel for this mess up, if that is case, get Vumatel to fix it. Phone a manager, I don’t care!!!!
A commitment was made by Cell C to provide me with a service, you were very quick to upgrade my line to a 50/50 but now, when you have to provide same, you took the monthly premium but can’t supply the internet going with that!!!!
Where is my internet connection gone???
Taking my money not providing the service it not on, it is wrong in every possibly way!!!
Are you now *****ing my money or lying about what your company can provide?????
NJ
Nelma J's update01 Aug 2020, 15:29
Reviewer Update
Cell C by not getting Vumatel to fix there mess just confirms that fact that you just do care about me as your client.
Cell C is blaming Vumatel for this mess up, if that is case, get Vumatel to fix it. Phone a manager, I don’t care!!!!
A commitment was made by Cell C to provide me with a service, you were very quick to upgrade my line to a 50/50 but now, when you have to provide same, you took the monthly premium but can’t supply the internet going with that!!!!
Where is my internet connection gone???
Taking my money not providing the service it not on, it is wrong in every possibly way!!!
Are you now *****ing my money or lying about what your company can provide?????
Cell C is blaming Vumatel for this mess up, if that is case, get Vumatel to fix it. Phone a manager, I don’t care!!!!
A commitment was made by Cell C to provide me with a service, you were very quick to upgrade my line to a 50/50 but now, when you have to provide same, you took the monthly premium but can’t supply the internet going with that!!!!
Where is my internet connection gone???
Taking my money not providing the service it not on, it is wrong in every possibly way!!!
Are you now *****ing my money or lying about what your company can provide?????